Pension Ombudsman issues warning over scam letters

The Pensions Ombudsman (TPO), which is an independent pensions complaints arbitration service, has spoken out over potential fraudulent letters.

The service has warned that it is aware people have received fake letters purporting to be from the TPO about a “failed investment”.

The TPO’s site states: “These letters are not genuine, and the telephone number is not TPO’s. TPO is a free service and would never ask for your bank details or for you to pay any fees.”

Anyone who has received such a letter should email the TPO at InformationManagement@pensions-ombudsman.org.uk and refer the incident to Report Fraud, the organisation which has replaced Action Fraud.

On the launch of the new service, Lord Hanson, Fraud Minister said: “Report Fraud is a critical new tool in our fight against the scammers. It will deliver better support for victims while giving law enforcement the tools to investigate fraudsters’ operations.

“Every fraud report matters - it is the first line of defence for yourself and others. Fraud can target anyone at any time, so we will continue to step up efforts to ensure the UK remains the hardest place for scammers to operate.”

What is TPO?

TPO is an independent organisation created by law to arbitrate disputes and complaints over pensions schemes.

Private individuals can make complaints to TPO if they are unhappy and seeking redress over a pensions issue. The service is completely impartial and free to use.

Common complaints handled include unnecessary delays, failure to act for a client, not following rules or the law, breaking promises or incorrect or misleading information from a provider.

It cannot arbitrate issues related to the state pension, tracing lost pensions, mis-selling or cases that have been treated by other legal bodies such as courts or tribunals.

How to prevent fraud

Fraud is the single biggest form of crime in the UK, accounting for 40% of crimes in England and Wales according to the National Crime Agency. Around 67% of fraud is now digitally conducted.

Fraud comes in many forms including:

  • - Online shopping fraud

  • - Credit card fraud

  • - Investment fraud

  • - Insurance fraud

  • - Pension fraud

Hacking, phishing and malware attacks are all common methods by criminals. Report Fraud has some key tips to prevent yourself becoming a victim of fraud including:

  • - Do not give out any personal information

  • - Make sure your computer has up-to-date anti-virus software and a firewall installed

  • - Look out for phishing emails

  • - Sign-up to Verified by Visa or MasterCard Secure Code

  • - Monitor and review personal & credit files

  • - Securely dispose of receipts & letters containing important information

  • - Be wary of suspicious activity

  • - Be aware of follow-up fraud

You can contact Report Fraud on 0300 123 2040 if you have any concerns or wish to report a crime.

In the meantime, if you have any questions or concerns about this or anything else to do with your long-term financial planning, don’t hesitate to get in touch to discuss.

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The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. Welby is a trading name of Welby Associates Wealth Management Ltd Company Registered Number NI630504 who is authorised and regulated by the Financial Conduct Authority, FCA register number 697372. The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren't able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk

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